Refund and Returns Policy

Thank you for choosing our products on this website. To ensure your shopping experience and after-sales rights, please carefully read the following refund policy before purchasing. This policy applies to all clothing products (including tops, pants, skirts, jackets, accessories, etc.) Situations where refunds can be applied for

1. There are quality issues with the product
   If the product you receive has obvious quality defects (such as loose threads, damage, stains, severe discoloration, fabric defects, etc.), please contact customer service within 7 days of receipt and provide:
   Order Number
   Clear photos/videos of product issues
   Problem description
   After verification, you can choose to refund or exchange.
2. Wrong product or missed delivery
   If the following situations occur, we will bear full responsibility:
   The style, color, and size of the received goods do not match the order
   Order item missing
   After the after-sales review, we will arrange for a replacement or refund.
3. 7-day no reason return (if applicable)
   If the product remains unworn, unwashed, undamaged, with intact tags and original packaging, you can apply for a return and refund within 7 days of receipt.
   The following products are not eligible for unreasonable returns:
   Close fitting products (such as underwear, stockings, etc., for hygiene reasons)
   Personalized customization or personalized processing of goods
   Products that have significantly affected secondary sales
   2、 Refund process
   Submit an application
   Submit a refund request through the order page or contact customer service.
   Audit processing
   We will complete the review within 1-3 working days and notify you of the next steps.
   Return the product (if needed)
   Return the goods to the return address provided by customer service and keep the logistics tracking number as proof.
   Refund to account
   After the product inspection is confirmed to be correct, we will complete the refund within 1-5 working days.
   The time of arrival is subject to the processing speed of the payment channel (WeChat/Alipay/bank card, etc.).
   3、 Freight Description
4. Due to product quality issues or wrong shipment
   We will bear the return shipping cost (or provide shipping subsidy/reverse pickup service).
5. Returns without quality issues (such as size mismatch/dislike)
   The round-trip shipping cost is borne by the buyer themselves.
   4、 The following situations do not support returns or refunds
   The product has been worn, washed, and shows obvious signs of use
   The product is stained, odorous, damaged or artificially damaged
   Tag removal, packaging damage, missing accessories
   Exceeding the refund application deadline
   Unable to provide valid order information
   Event clearance products (if specified separately)